I just renewed my Zoom Pro subscription and ran across this information about support. Although I don't know to what extent the support is available for the free accounts, here are the links:
Support and training
Live demos
Request a 1-1 live demo with a Zoom product specialist to ask questions, learn how Zoom can meet your requirements and review ways Zoom can help your organization.
Live training webinars
Our Zoom trainers host free and interactive live training webinars weekly. Register for an upcoming webinar and get up to speed in less than an hour.
Contact support
Questions? Doubts? Visit our Help Center anytime or take a free course on our Learning Center. If you need more help, submit a ticket, we'll be happy to help you.
Richmond Shreve
NaCCRA Board Member & VP
Forum Moderator