Lack of transparency leads to rumors and distrust. This is disruptive to your peaceful enjoyment of your home and community life. It is also a serious threat to your community's ability to attract new residents since the "vibe" prospects get is not positive when the community is distrustful of management. It's possible that both your executives and the Board of Directors recognize the risks, but also see a need for confidentiality. The CCRC business model faces disruptive change.
So don't leap to negative conclusions. Instead, use public sources to inform yourselves. Visit ProPublica and get your CCRCs 990 forms and other public info there. Your state probably requires a disclosure statement from the organization, obtain that and inform yourselves. Staying aware and engaged is important.
At the same time, be respectful of your management and give them the benefit of the doubt. They may be wrestling with tough decisions, yet have your best interests at heart. Creating animosity serves no one.
Your directors are likely prominent members of the community. They may attend church or know some of you socially. They may be accessible and willing to listen to your concerns. I know of one community that resolved a situation like yours when the chair of the board called an open board meeting to listen to resident concerns. But know that some business matters and most personnel matters must remain private for the good of the enterprise.
Your situation is not unique, many communities face similar challenges. If you would like support from the NaCCRA Board, please contact me offline.
Richmond Shreve
NaCCRA Board Member & VP
Forum Moderator