Skip to main content

✨ Resident Life

Resident Portal Questions
Jennifer J. Young

I know that SOME CCRC Marketing Department prove serious depositors access to their Resident Portal -- with the Portal having two separate sections: one for "outsiders" that get limited access and the other for residents only. The latter would have Directory information, and resident bio's.


I think this is such a good idea, since it allows those considering a particular community to see the menus, the special groups/clubs, the excursions, the Resident Manual. The Manual can be very helpful to prepare a newcomer with policies, dress codes (if any), and any "do's and don'ts," such no firearms or no balcony birdfeeders (or whatever).


I have questions. If you answer "yes" to any, could you provide the name of your community, either via a reply to this post or back channel me at my email address? The questions:


1) Do depositors get access to your Resident Portal to SOME degree?

2) Does your Resident Portal have a residents-only sign-on section?

3) Does your Resident Portal provide a place to laud an employee (or a department) for something special? (Say, a lovely Valentine Dinner or a housekeeper who went the extra mile or a maintenance person who just didn't give up on a problem?

4) If the answer to #3 is yes, do all employees have access to the Resident Portal so that they can see and share the accolade that came their way?


Thanks very much.

Jennifer Young


Jennifer J. Young

Apologies ... I didn't catch typos in the first sentence of my post above. It should read, "...SOME CCRC Marketing Departments provide ..."

JY

Janet Micalizio

Question 1 Yes, public can see many things.

2. Resident sign in section has bios, directories, all private information

3. Yes, a link to a page to compliment an employee. They see that page and it is place in the employee file. After a certain number of compliments they get gifts such as a jacket, sweater, etc with company logo, but very nice.


Only when applicants have paid for their apartments do they get all the other information.

We are a (so-called) non-profit, University Retirement Community managed by Pacific Retirement Service {PRS), the same company that manages Rogue Valley Manor. URC is located in Davis, CA, a medium size city with UC Davis.

Return to Forum