I know that SOME CCRC Marketing Department prove serious depositors access to their Resident Portal -- with the Portal having two separate sections: one for "outsiders" that get limited access and the other for residents only. The latter would have Directory information, and resident bio's.
I think this is such a good idea, since it allows those considering a particular community to see the menus, the special groups/clubs, the excursions, the Resident Manual. The Manual can be very helpful to prepare a newcomer with policies, dress codes (if any), and any "do's and don'ts," such no firearms or no balcony birdfeeders (or whatever).
I have questions. If you answer "yes" to any, could you provide the name of your community, either via a reply to this post or back channel me at my email address? The questions:
1) Do depositors get access to your Resident Portal to SOME degree?
2) Does your Resident Portal have a residents-only sign-on section?
3) Does your Resident Portal provide a place to laud an employee (or a department) for something special? (Say, a lovely Valentine Dinner or a housekeeper who went the extra mile or a maintenance person who just didn't give up on a problem?
4) If the answer to #3 is yes, do all employees have access to the Resident Portal so that they can see and share the accolade that came their way?
Thanks very much.
Jennifer Young