The NaCCRA-sponsored panel at the Boston LeadingAge Conference drew a packed room and opened a refreshingly candid dialogue among residents, CEOs, and board members. With no slide deck and driven entirely by audience questions, the session intentionally departed from the traditional “lecture-with-takeaways” format.
Some attendees may have expected packaged new material or a prescriptive checklist to take home. But the purpose of this panel was different: to demonstrate what authentic resident–provider collaboration looks like in practice, and to let the audience hear directly from executives and residents who have made that collaboration succeed.
The takeaway we hoped to convey—and that many attendees voiced afterward—is that communities thrive when residents are treated as capable partners rather than passive recipients of services. The hour made space for real examples, honest reflections, and a lively exchange of experiences from both sides of the relationship.
A full write-up of the discussion will be available in LifeLine (mid-December), but for now I’ll simply say: the session underscored how much interest there is across the field in building stronger, more trusting partnerships between residents and providers. More to come soon.
Richmond Shreve
NaCCRA Board Member & VP
Forum Moderator