✨ GETTING HELP & Ombudsman

CEOs of successful CCRCs are using residents as partners to recruit new residents. At my CCRC, Medford Leas in Medford New Jersey residents contacts resulted in 70% of new residents.

I (Kay Roberts) am disabled and use a wheelchair. I live alone at CCRC Medford Leas in Medford New Jersey. Our state of New Jersey has a disability ombudsman that is very helpful but little protection for residents of CCRCs. We need a national bill of rights plus we need CCRCs that are resident-centered.

The mediation available through the Office of Insurance Regulation has not proven to be helpful. Mediation only works if both sides are willing to compromise. If the provider is unwilling to compromise the resident just meets with another brick wall. The Board does not get involved in resident complaints.

Although and effective state Ombudsman with regulatory "teeth" would be desirable. Some residents won't live long enough for the change to benefit them. In the meantime, there are many other paths to conflict resolution. Let's explore those here on the GETTING HELP & Ombudsman Forum.

Possible Threads: Know Your Board of Directors, Soft Power through Church and Community networks, Conflict Resolution Resources in the Community.

Independent Living does not mean we are isolated from the outside community, quite the opposite. There are many sources of help.

Richmond Shreve

NaCCRA Board Member

Forum Moderator