When a resident at Goodwin House Bailey’s Crossroad in Arlington, Virginia consulted with VaCCRA’s Legislative Committee, she shared several interesting experiences as a volunteer ombudsman at two Arlington County nursing homes. When introduced at a meeting in one of the nursing homes, “there was a loud spontaneous applause from the residents … Residents saw that the ombudsman had changed their lives and the facility for the better.” Initially the administrators were uncomfortable about her being at their facilities, but gradually began appreciating her knowledge and the ways she was assisting them.